Conditions for Returns

1. Product Condition:

• The product must be unused, unworn, unwashed, and free from any damage or
• flaws.
• Fashion products can be tried on for size but must remain unworn.
• If a product is returned in an inadequate condition, Packly reserves the right to
• return it to the customer.

2. Packaging & Accessories:

• The product must include all original tags, user manuals, warranty cards, freebies,

and accessories.

• It must be returned in its original, undamaged manufacturer packaging. If delivered

in additional Packly packaging, it must be returned in the same condition.

• Avoid placing tape or stickers directly on the manufacturer’s box.

3. Return Documentation:

• Customers returning items at a Packly hub must collect and fill out a Packly Return

Acknowledgment Form and retain a copy.

• Ensure the order number and return tracking number are indicated on the return

package to prevent processing delays.

Returns Policy

• If a product is damaged, defective, incorrect, or incomplete upon delivery, customers

must raise a return request within 14 days via the Packly app or website.

• For electronics & mobile phones, issues arising after the return period should be

addressed through the seller or brand warranty.

• Change of mind returns are accepted only for selected categories. (Refer to the Return

Policy per Category below.)

Valid Reasons for Return

• The product is damaged (physically destroyed or broken) or defective (e.g., does not

function).

• The product is incomplete (missing items/accessories).

• The product is incorrect (wrong product/size/color, fake, or expired).

• The product does not match its description or images.

• The product does not fit (size is unsuitable).Return Policy per Category

Electronics & Mobile Phones

• Change of mind is not applicable.

• Returns are accepted only if the item is damaged, defective, incorrect, or incomplete.

• Mobile phones are non-returnable if activated (SIM inserted or connected to Wi-Fi).

Fashion (Clothing, Apparel, Shoes, Accessories)

• Change of mind is applicable, except for items shipped from overseas.

• Items must be unworn, unwashed, and unaltered with tags intact.

• Used items will be rejected and returned to the customer.

Beauty & Health (Makeup, Fragrances, Skincare, Personal Care)

• Change of mind is not applicable.

• Returns accepted only for damaged, defective, incorrect, or incomplete items.

• Non-returnable: All beauty services.

Appliances & Computing (Laptops, Printers, Home Appliances, Gaming)

• Change of mind is not applicable.

• Returns accepted only if damaged, defective, incorrect, or incomplete.

• Laptops are only returnable if dead on arrival (does not turn on completely).

Home & Living, Sports & Travel

• Change of mind is not applicable (except for fashion items under Sports & Travel).

• Returns accepted for defective, incorrect, or incomplete products.

Baby, Toys & Kids

• Clothing & accessories: Change of mind is applicable (excluding overseas shipments).

• Toys, baby gear, and hygiene products: Change of mind is not applicable.

• Returns accepted only for defective, incorrect, or incomplete items.

Groceries & Food Items

• Change of mind is not applicable.

• Returns accepted if the product is expired, damaged, defective, incorrect, or incomplete.

Digital Goods & Software

• Non-returnable.

• For software-related issues, contact the manufacturer.

Automotive, Industrial, & Pet Supplies• Change of mind is not applicable.

• Returns accepted only for defective, incorrect, or incomplete items.

• Non-returnable: Vehicles, installation services.